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Enhancing the Customer Experience

Course number : 9100037   ID : 4804   
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Take your customer service skills to a new level. This 6-hour customer service training will help you go from delivering good service to exceptional. From projecting confidence to dealing with challenging situations, this learning event is packed with practical take-aways you will be able to put to practice immediately to earn your customers trust and confidence. Topics covered include
-The five skills needed to become a customer advocate
-How to develop and deliver empathy, and a 4-Step process to deal with challenging customers
Upon successful completion of the series, participants will receive micro credentials issued by SFCC in the form of a digital badge.

Class Details

1 Session(s)
Sat

Location
SFCC Main Campus

Instructor
Nancy Shapardanis 

Tuition: 

$295.00


Registration Closes On
Saturday, June 15, 2024 @ 12:00 AM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
6/15/2024 Sat 09:00 AM - 04:00 PM Santa Fe, SFCC Main Campus  Map Nancy Shapardanis