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Conflict Management

Course number : 7050009   ID : 4199   
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A recent study conducted by the American Management Association (AMA) revealed that the average manager spends more than 20 percent of their day engaged in or reacting to a conflict situation. This study also identified that out of twenty-five management skills, conflict management was the only one positively correlated to higher earnings and promotion. Discover a workable conflict management model, discuss case studies in conflict management, and then take away successful conflict management strategies to apply in your workplace. Agenda Unit 1 Understanding Conflict - Definition of conflict. - The up side of conflict. - Describe performance expectations related to conflict. Unit 2 Understanding the Conflict Management Model -Using the model -Dialog for a conflict conversation -When to take action and address a conflict situation Unit 3 Conflict Management Case Studies -Review of real world cases -Analyze and evaluate the cases Unit 4 Strategies for success -Creating a standard of performance -Creating your own dialog -Applying the model

Class Details

Online 24/7

NA - Online



Registration Closes On
Friday, April 26, 2024 @ 11:59 PM

Schedule Information

Date(s) Class Days Times Location Instructor(s)
4/1/2024 - 4/26/2024 Online 24/7 12:00 AM - 12:00 AM N/A - Online

Other Class Offerings

Conflict Management
ID: 4669

06/03/24 - 06/28/24
Online 24/7


Sally Klauss